POLICY

APPOINTMENT

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• To cancel or reschedule an appointment, kindly give us an advance notice prior to the date of your appointment. Notice given on the day of an appointment is considered late.

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• Patient will be charged for late cancellations and no shows. We make limited exceptions for sudden illness, unexpected emergencies, or commuting difficulty due to hazardous weather conditions.

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• Fees for late cancellation and no show:

 

$40 - length of appointment less than 90 minutes

$55 - length of appointment 90 minutes or more​​

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• Free consultation is a one-time offer to new patients. Free consultation will be forfeited for late cancellation or no show.​​

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RETURNS & REFUND

 

• No refund for payment of rendered services.

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• No refund, no return, no exchange for opened products.

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• Unopened products in good and resalable condition are returnable within 30 days from the purchase date. If the original payment was made by a credit or debit card, we will deduct the card transaction fee from the refund amount.

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• No refund for shipping cost or any other surcharges.

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• No return or exchange for any rare herbs that we cannot resell.

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PAYMENT

 

• Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.

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• All fees and charges are subject to change at any time.

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GIFT CERTIFICATES

 

• No refund and no return for gift certificates.

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• Gift certificates are redeemable for services or products only.

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ALCOHOL & DRUGS

 

• Alcohol and drugs are contraindicated for energy healing and acupuncture.

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• We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.

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