POLICY

APPOINTMENT

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• To cancel an appointment, kindly notify us 24 hours in advance. Notice given less than 24 hours is considered late.

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• Patient will be charged for late cancellations and no shows. We make limited exceptions for sudden illness, unexpected emergencies, commuting difficulty due to hazardous weather conditions, or if an appointment is initiated within the 24-hour time frame.

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• Fees for late cancellation and no show:

 

$40 - length of appointment less than 90 minutes

$55 - length of appointment 90 minutes or more​​

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• Free consultation is a one-time offer only. Free consultation will be forfeited due to no show,  late cancellation, or excessive rescheduling.​​

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RETURNS & REFUND

 

• No refund for payment of rendered services.

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• No refund, no return, no exchange for opened products.

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• Unopened products in good and resalable condition are returnable within 30 days from the purchase date. If the original payment was made by a credit or debit card, we will deduct the card transaction fee from the refund amount.

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• No refund for shipping cost or any other surcharges.

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• No return or exchange for any rare herbs that we cannot resell.

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PAYMENT

 

• Payment for all services rendered, products, or any other charges and fees is due at the time of visit or when billed.

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• All fees and charges are subject to change at any time.

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GIFT CERTIFICATES

 

• No refund and no return for gift certificates.

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• Gift certificates are redeemable for services or products only.

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ALCOHOL & DRUGS

 

• Alcohol and drugs are contraindicated for energy healing and acupuncture.

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• We will deny treatment to anyone who is under the heavy influence of alcohol or drugs at the time of the appointment.

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